#3.33 / 9 rate

RingCentral Contact Center Voice

20,000 users

2019-04-09

RingCentral

[email protected]

Extension Information

5 star

4 star

25%

3 star

38%

2 star

1 star

38%

Supported Languages

Permissions

Hot Permissions

Description

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:

* See agent state immediately in the browser
* Send and receive all calls directly from the Agent Desktop
* Establish agent WebRTC connections directly from the Agent Desktop

RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.

Reviews

Mario Sánchez

Anthony Onorato

It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

RetroHipster 94

Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows