ServiceNow Lookup

#4.26 / 19 rate

ServiceNow Lookup

2,000 users

2014-10-31

DM Productions

Extension Information

5 star
43%
4 star
48%
3 star
0%
2 star
0%
1 star
10%

Supported Languages

Permissions

Description

Add Service-Now Functionality to Chrome for Service-Now.

Allows for the quick access to Service-Now tickets through a quick reference on the Address Bar (Typing 'sn' on the Address Bar followed by a space) or through a context menu when selecting text on a site.

This allows you to get into a RFC, INC or other ticket quickly without having to manually navigate through your Service-Now site.

Recognized Ticket Prefixes:
* RFC - Change Request
* INC - Incident
* CTASK - Change Task
* REQ - SC Request
* TASK - SC Task
* RITM - SC Request Item
* KB - Knowledge Base Item
* PRB - Problem

Anything that does not match one of these prefixes will automatically be placed into the Service-Now text search interface to try and find any matches.

Once you have installed this application you will need to configure your Service-Now hostname for accessing your interface. (EG company.service-now.com) This can be configured under 'Extensions' by clicking the 'Options' button for the Service-Now Lookup Extension.