#4.43 / 7 rate

ServiceNow Alert

309 users

2016-07-13

ueneslucio

[email protected]

This extension is being deprecated because it doesn't follow Chrome extension best practices.

Extension Information

5 star

40%

4 star

40%

3 star

20%

2 star

1 star

Supported Languages

Permissions

Description

This extension helps us to manage ServiceNow

ServiceNow Alert show how many unaccepted tickets the user has in his queues in ServiceNow Application.
If your queue has more tickets than before it will show a notification with the information of the newest one.

HOW TO USE
- Login in ServiceNow;
- Install ServiceNow Alert;
- Set the root URL of your ServiceNow (default value https://aomev.service-now.com) in options.

If you wish you can follow just one group of yours.
If you have any search result of ServiceNow page which you'd like to follow too, just go to Options and paste the URL you'd like to follow and save.

It will show how many tickets you have unaccepted in your queues in the extension icon.
If the queue has 2 unaccepted tickets and it has now 4, the notification will show the newest ticket that arrived.
Every minute it will check updates.

Version 1.1.18
- Add option to follow user's workflow.
- Change images for differentiate severity 1,2,3,4.
Version 1.1.19
- Following Workflow correction.

Reviews

Amit Tarali

We used this during Tokyo Olympics ; prior to covid we had big screens to monitor tickets through dashboard. during Covid we started working from home and then we got to know about this extension. it helped a lot to monitor tickets.

garcia_t22

Thanks for the effort, good features, it makes our support periods easier.

Tim Gillespie

Like what I see.. Suggestions. Ability to follow multiple Qs/Searches.. AND ability to see/follow assigned ticket updates and SLA options.. I know.. a lot.. but would be so useful.