#3.5 / 2 rate

CRM Integrator for hosted telephony

2,000 users

2020-06-23

Mondago Ltd

[email protected]

This extension is being deprecated because it doesn't follow Chrome extension best practices.

Extension Information

5 star

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100%

1 star

Supported Languages

Permissions

Optional Permissions

Description

Control and Monitor your Cisco Broadworks telephone handset using your Chrome browser from a PC, Mac or Chromebook.

Control and Monitor your Cisco BroadWorks telephone handset using your Chrome browser from a PC, Mac or Chromebook.
Integrate with popular CRM systems and control and monitor your hosted telephony handset using your Chrome browser from a PC, Mac or Chromebook. Get notified of new calls, including the caller's name, and quickly answer the call even when your browser is minimised.

Features include:
Call control of our handset including answer, hang up, hold, transfer, pickup and make call Integration with many popular CRMs providing caller preview, contact popping, address book search and click to dial.

Call history, call settings, directory integration

The extension is designed for use with the Cisco BroadWorks hosted telephony platform.

Reviews

DeadNerd Gaming (DeadNerd51)

One mayor issue with this integration, at least on macOS, is that the call notification essentially creates a new chrome window, which automatically takes focus, in turn kicking you out of anything that you were doing previously. This means if you are say writing an email, each time a call rings your phone it will kick you out of the email, which can be very disruptive to your workflow.