Salesforce Case Number Insert

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Salesforce Case Number Insert

22 users

2013-02-27

tinyBIGideas

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Description

Inserts Case ID

This extension fixes an issue we found when writing emails within a case inside salesforce.

This issue relates to the fact that there is no obvious way of automatically adding case numbers into the subject line. What you get instead is a very long and ugly “ref” number that follows the format [ref: :ref].

We believe this is not a very good experience for our clients and we decided to do something about it.