#3.67 / 3 rate

Totango Touchpoint Connect

568 users

2023-10-15

Totango

[email protected]

Extension Information

5 star

67%

4 star

3 star

2 star

1 star

33%

Supported Languages

Permissions

Hot Permissions

Description

Without leaving Gmail, users can search for accounts, select contacts, and automatically log the email as a touchpoint in Totango

Using Touchpoint Connect increases productivity and improves cross-functional visibility into customer communication by allowing users to:

- Expand a drawer UI that has a “log to timeline” checkbox

- Search for accounts

- Select accounts and associated contact

- Add selected accounts and contact information to the emails distribution list

- Record a copy of the email in the Totango platform for that account

To use Totango Touchpoint Connect, you need a valid Totango account.

Reviews

Nick Elliott

Was really hoping for a more automated process of logging emails to Totango, accessing email templates, and tracking logs (opens, clicks, etc.). This plug-in requires you to select the company you wish your email to be logged each time. Using an auto-bcc plug-in to [email protected] is working better for my needs. If you need to access your contact list and that's it, this was a nice plug-in for that. I've already removed it and will wait for the next version.

Shona Fenner

I've been waiting over a year for this Gmail + Totango integration... it works like a charm and makes things SO MUCH EASIER. Just started using it and am excited to see Touchpoint Templates available soon.