#4 / 4 rate

Ask Vic (by VisualSP)

20,000 users

2022-09-05

https://www.visualsp.c...

[email protected]

https://www.visualsp.c...

Extension Information

5 star

75%

4 star

3 star

2 star

1 star

25%

Supported Languages

Permissions

Hot Permissions

Description

Vic is the enterprise help assistant that delivers answers and guidance for any web app or site when and where customers need them.

Ask Vic is an enterprise help assistant that provides in-app support and guidance.

➤ Context-Sensitive Support

Ask Vic's in-context support displays relevant help content based on the page you're viewing, so you can find what you need quickly and easily

➤ Available on all web enterprise applications

Ask Vic lays over nearly all popular browser-based SaaS applications

➤ What’s included?

~ Free

Access to a subset of Office 365 & Dynamics 365 support content that includes:

- Interactive walkthroughs
- How-to-videos
- Step-by-step guides
- … and more

~ Lite, Standard, Enterprise, & Platinum subscriptions for companies*

- Content packs
- Ability to create your own help items
- Usage analytics reports and charts
- In-app alerts and communications
- Add your own help content (videos, documents, images, webpages, & interactive walkthroughs)
- ...and more

*Features depend on the package option.

Visit our pricing page to see options: https://www.visualsp.com/pricing/

Get access to all features with our free trial: https://meet-vic.com/

➤ Why Ask Vic?
Ask Vic customers learn software 3X faster

Companies that use Ask Vic have reduced support tickets by 50% (on average)

Reviews

Brandon Brown

Powerful tool - gives site admins great data and helps us inform users of new features with click throughs, banners and attention grabbing tools. At first glance it may not seem like much, but take the time to dig a bit deeper and customize the content. They do have a ton of standard content that is very well written. Best support I've seen.

Jordan Oliver

**EDIT** - We have been in communication with VisualSP on this issue, and they have an expected fix in mind and potentially already in development. A workaround has been provided to our admins in the meantime. The quick feedback and communication from VisualSP has been impressive and very helpful! As others have written, this is an extension that my organization has forcibly installed. If you are a developer and use Telerik-Kendo software tools beware of this extension. As of writing this review if you use the updated Kendo sass variables, this extension uses its own Kendo CSS file and will overwrite your custom styles. Since it is an extension this CSS file is brought in after the CSS files of the website themselves, and therefore the CSS that is chosen to style the site you are viewing. This extension overwrites all default kendo variables to the default values.