The Optimizer empowers your team to perform at their best, day in, day out.
For team members:
The Optimizer is your ‘always-on’ co-pilot, helping you perform at your best, day in and day out. It sits sleekly in your inbox and:
- Shows you how you’re doing in real-time against the ‘primary metric’ your team manager has chosen. (No more guessing)
- Sifts through your inbox, highlighting the next emails you need to attend to, to avoid missing an SLA or reply time goal. (No more time-consuming searching)
- Enables you to assign and receive emails to/from other Optimize users on your team. (Get the right team member on it every time)
For team managers:
The Optimizer is an ‘always-on’ co-pilot for your team members. It sits sleekly in their inboxes and empowers them to deliver the best, most responsive service via email to your customers. With your team using the Optimizer, you can be sure that:
- They are always aware of their performance in real-time and can self-optimize where necessary.
- Time is not wasted trawling through inboxes, trying to find missed or hanging emails.
- The correct or most appropriate team member is responding each time.
- SLAs and reply time goals are not breached.
As a team manager, you get to see all your team members’ metrics and stats in a live dashboard. You can view everything from a ‘team’ or ‘individual’ perspective. The Optimizer ensures that everything you see in the dashboard is where it needs to be for a high-performance team.
